Privacy policy

Privacy Policy

SqueakyClean Suspension

Last Updated: October 15, 2026

At SqueakyClean Suspension, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy describes how SqueakyClean Suspension (“we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit www.squeakycleansuspension.ca, purchase our products, contact us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website.

By using our services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, using, or disclosing personal information.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, or from service providers involved in fulfilling your orders.

Personal and Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Customer account information

Order and Transaction Information

  • Products purchased

  • Order history and transaction details

  • Payment status and payment-related information

  • Shipping and delivery information

  • Returns, warranty claims, and customer service records

Payments are processed through Shopify and supported payment providers. We do not require access to your complete payment card number to fulfill your order.

Device and Website Information

When you browse our website, certain information may be collected automatically, including:

  • IP address and approximate location

  • Browser type and device information

  • Operating system

  • Pages and products viewed

  • Website interactions and referral sources

  • Cookies and similar tracking technologies

Customer Support Information

When you contact us by email, social media, or other communication channels, we may collect the information you provide to respond to your inquiry.

This may include vehicle information, product compatibility details, order numbers, photographs, or warranty-related information.

2. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

  • Processing and fulfilling purchases

  • Manufacturing and preparing customer orders

  • Arranging shipping and delivery

  • Providing order confirmations and tracking information

  • Responding to customer inquiries

  • Managing product warranties and service requests

  • Detecting fraud and unauthorized transactions

  • Improving website performance and customer experience

  • Maintaining business and accounting records

  • Complying with applicable legal obligations

  • Sending marketing communications where permitted by law

We do not use your personal information for purposes materially different from those described in this policy without providing any notice or obtaining any consent required by law.

3. Shopify & Third-Party Service Providers

Our website operates using Shopify's e-commerce platform.

Shopify and authorized service providers may process personal information necessary to operate our online store.

Depending on the services used, these providers may include:

  • Payment processing companies

  • Shipping and logistics providers

  • Website hosting and security services

  • Analytics providers

  • Customer communication services

  • Advertising and marketing platforms

We disclose only information reasonably necessary for the applicable service or another purpose permitted by law.

Third-party providers may maintain their own privacy policies governing their processing of personal information.

For additional information, please review the Shopify Privacy Policy.

4. Cookies & Tracking Technologies

SqueakyClean Suspension uses cookies and similar technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

  • Maintain shopping cart functionality

  • Remember customer preferences

  • Support secure checkout

  • Measure website traffic

  • Understand website performance

  • Evaluate marketing effectiveness

  • Deliver personalized advertising where enabled and permitted

Some cookies are necessary for our website to operate. Others may be optional, depending on your location and applicable privacy requirements.

You can manage cookies through your browser settings and any privacy preference controls available on our website.

Disabling certain cookies may affect website functionality.

Additional information about Shopify cookies is available at:

https://www.shopify.com/legal/cookies

5. Advertising & Analytics

We may use analytics and advertising services, including Google, Meta, and Shopify-supported marketing tools, where enabled.

These services may help us understand website traffic, measure advertising performance, and provide relevant promotional content.

Where required by applicable law, we obtain consent before using non-essential tracking technologies.

You may manage certain advertising preferences through:

Advertising preference controls may not prevent all advertisements from appearing.

6. Email Marketing & Communications

Customers may receive transactional communications relating to purchases, shipping, warranty claims, or customer service.

Promotional emails and marketing communications are sent only where permitted by applicable law.

You may unsubscribe from promotional communications at any time using the unsubscribe link included in applicable emails or by contacting us directly.

Unsubscribing from marketing communications does not prevent necessary order-related or service communications.

We comply with applicable Canadian anti-spam requirements, including Canada's Anti-Spam Legislation (CASL).

7. Sharing & Disclosure of Personal Information

We do not sell customer contact lists to third-party data brokers.

We may disclose personal information when reasonably necessary to:

  • Fulfill customer orders

  • Process payments

  • Arrange shipping

  • Provide technical support

  • Investigate fraudulent activity

  • Meet legal and regulatory obligations

  • Protect the security of our business and customers

  • Complete a legitimate business transaction, subject to applicable law

Certain advertising and analytics activities may constitute the sharing or sale of personal information under specific privacy laws, even where no money is exchanged for that information.

Where applicable, customers may exercise their rights to opt out of these activities.

8. Data Storage & Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our Shopify store and authorized service providers may process or store information in Canada, the United States, or other jurisdictions.

Information processed outside your country may be subject to the laws of the jurisdiction where it is stored or processed.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing orders and transactions

  • Maintaining customer purchase records

  • Administering warranties

  • Meeting tax and accounting requirements

  • Resolving disputes

  • Complying with applicable laws

Information that is no longer required will be deleted, anonymized, or securely disposed of in accordance with applicable legal obligations and our retention practices.

10. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing activities

  • Request a portable copy of your information where applicable

  • Opt out of certain targeted advertising or data-sharing activities

Some requests may be limited by legal requirements, including mandatory business record retention and other lawful exceptions.

To submit a privacy request, please contact us using the information provided below.

We may request reasonable verification of your identity before processing a request.

11. Canadian Privacy Rights

As a Canadian business, SqueakyClean Suspension handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Customers may request access to or correction of their personal information and may raise concerns about how their information is handled.

Additional provincial privacy requirements may apply depending on the circumstances and the customer's location.

12. International Customers

SqueakyClean Suspension serves customers in Canada, the United States, and international markets.

European Union, European Economic Area & United Kingdom

Where applicable, customers may have rights under the General Data Protection Regulation (GDPR) or UK GDPR.

These may include rights of access, correction, erasure, restriction, objection, and data portability.

Where these laws apply, our processing of personal information will rely on an appropriate legal basis, such as performing a contract, complying with legal obligations, legitimate interests, or consent.

United States

Residents of certain U.S. states, including California, may have additional privacy rights under applicable state legislation.

These rights may include access, correction, deletion, and the ability to opt out of certain personal information sales, sharing, or targeted advertising.

We will honor applicable verified privacy requests in accordance with the relevant legislation.

13. Children's Privacy

Our website is intended for individuals legally capable of making purchases or those acting with appropriate parental or guardian authorization.

We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

We do not knowingly use children's personal information for targeted advertising.

14. Third-Party Websites & Social Media

Our website may contain links to third-party websites, social media platforms, or external services.

These websites operate independently and may maintain their own privacy practices.

SqueakyClean Suspension is not responsible for the privacy policies or practices of third-party websites that we do not control.

We encourage customers to review the privacy policies of any external websites they visit.

15. Changes to This Privacy Policy

SqueakyClean Suspension reserves the right to update this Privacy Policy to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

SqueakyClean Suspension
Ontario, Canada

Website: www.squeakycleansuspension.ca

Email: orders@squeakycleanair.ca

Customers may also contact the appropriate privacy regulator if they believe their privacy rights have been violated.

SqueakyClean Suspension
Dropped to Perfection.

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